Frequently Asked Questions

Where do I manage my account information?

You can manage all of your account information in the “Your Account” section.
You can do things like:

Where can I find the Order Number for my order?

This information can be found under the specific order within the “My Orders” area.

What is the current status of my order?

You can view this information in the “My Orders” area of the “Your Account” section.

How do I create a VIP Outlet user account?

Please go to the Registration Area of the website to create an account. You can Log In here if you already have an account.

What if I forgot my login/password or want to change my password?

Please follow this link for password reset instructions, or this link to change your current password.

What does Condition mean?

BRAND NEW – Inventory is in “BRAND NEW” retail ready condition and in original packaging.

REFURBISHED GRADE A “LIKE NEW RETAIL READY” Condition has NO cosmetic defects, blemishes, dents, scratches or signs of age. GRADE A items have been restored to meet manufacturer quality standards.

REFURBISHED GRADE B Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning item is in “RETAIL READY” condition with SLIGHT cosmetic defects (minor blemishes and/or light scratches). Slight wear or feathering will default a GRADE A item to become a GRADE B item. Add Refurb process write up on a grade by grade level to the product page hovers over the read more text beside the grade. NOT DONE (Not all conditions added)

BRAND NEW – Inventory is in “BRAND NEW” retail ready condition and in original packaging.
REFURBISHED GRADE A “LIKE NEW RETAIL READY” Condition has NO cosmetic defects, blemishes, dents, scratches or signs of age. GRADE A items have been restored to meet manufacturer quality standards.

REFURBISHED GRADE B Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning item is in “RETAIL READY” condition with SLIGHT cosmetic defects (minor blemishes and/or light scratches). Slight wear or feathering will default a GRADE A item to become a GRADE B item.

What does Condition “Grade A” mean?

All of our products are considered “Grade A”, meaning they are either Brand New or in Like New condition, both physically and cosmetically. Like New means that the product was inspected, tested, and restored to the manufacturer’s specifications (when necessary), and has NO cosmetic defects, blemishes, dents, scratches or signs of age.

Do the products come with warranties?

Yes, all of our products are covered by a 90-Day Warranty/30-Day Return Policy. If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can request a return label and return the item (See Returns). We provide a 90-Day Technical Warranty should anything go wrong with the functionality of this product. At this time we do not provide insurance or extended warranty for any of our devices, but you can usually purchase it from Amazon or a 3rd party provider if available. Please note that if you purchase wholesale on VIPOUTLET you can only return your unit within 90 days should anything be wrong with it and will receive a replacement. There is no 30-Day Buyer Remorse Return Policy for customers making wholesale purchases on VIPOUTLET.

I have a general question or issue that is not covered here, who should I contact?

Please contact our VIP Outlet Customer Service Department at support@vipoutlet.com, or if you would like to speak to someone on the phone, please call us at 1-888-792-7372.

What are your current hours of operation?

VIPOutlet.com is of course available for you to shop 24/7. Our Customer Service Department is currently available to service you and your needs by email or by phone, between the hours of 8:30am – 8:00pm EST.

What forms of payment do you accept?

We currently accept VISA, MasterCard, AMEX, & Amazon Pay. Rest assured that all payments are secure, since our service uses 256 bit SSL security ensuring a higher level of data encryption.

What is a Single-Click Purchase?

Single-Click Purchase is a quick way of checking out for an item with a quick one-click transaction. Once this has been set up in your account settings, by setting up a default payment method & shipping address and activating this functionality, you will be able to take advantage of this quick and innovative way of shopping with us. Just look for the Single-Click Purchase button within each product page.

Will my product come in its original packaging?

Most of our products will come in their original packaging. However, if the packaging is not in sufficient condition or has been compromised, we will replace it with a brown box. This does not affect the condition of the actual product.

How much is shipping and handling?

There is currently no charge for shipping and handling.

When will my order ship?

Your order will be processed by one of our 6 fulfillment warehouses as soon as we receive it. We do our best to ship it out within 24-48 business hours of receiving the order.

What service level and carriers do you use for shipping?

Since shipping is free of charge to our customers, we currently use the basic ground service through one of our 3 carriers: FedEx, UPS, & USPS. You can check the shipping status and tracking number for your order once it is marked “Shipped”, in the “My Orders” area. You can then click on “Track Your Package” to check the delivery status and delivery date through one of the carriers.

Can I cancel my order at any time?

You can cancel your order any time before it ships out and leaves one of our facilities, by clicking “Cancel Order” in the “Your Account” section for that specific order. Once your order is marked as “Shipped” and has a tracking number it cannot be cancelled. In this case you will have to wait until you receive it and initiate an RMA claim if necessary.

I have requested a refund for my order, when will it be processed?

Once you have spoken with one of our customer service representatives or initiated an RMA claim (see Returns), and we receive your item back at one of our facilities, we will process your refund. Refunds are returned to the original form of payment. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card. Typical industry times are 3-5 business days.

How do I return an item?

If you experience a problem with any items purchased from us and wish to return them, please go to your “My Orders” area and click on “Return This Item” to initiate an RMA (Return Merchandise Authorization) claim. Once you enter all of the necessary information, a return shipping label will be generated for you to return the item to one of our facilities. Alternatively, you can also file an RMA claim using the online form at rma.vipoutlet.com, or contact us at support@vipoutlet.com. Please make sure you that you are within our 90-Day Warranty period. Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.

How long does it take to process a return?

Once you have initiated your RMA claim and generated your free return shipping label, you will need to ship the item back to us. Upon receiving the item back at one of our facilities and checking it in for review, we will process a replacement or refund within 48 business hours, depending on the availability of a suitable replacement. You can check the status of your RMA once initiated, through this link as well rma.vipoutlet.com.

How much will it cost me to submit and process an RMA and are there restocking fees?

There is no cost to our customers for returns and we do not charge any restocking fees. Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.

Will I have to pay shipping fees for returns?

No, we cover all return shipping fees and create a return shipping label for you to make it easier.Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.

How do you determine if a customer is a wholesale customer?

We measure order quantity, order frequency & order value to determine if a customer is considered a wholesale customer. We do allow wholesale purchases on VIPOUTLET but these orders will have different return policies as stated in the FAQs.