You can manage all of your account information in the “Your Account” section.
You can do things like:
- Manage Your Profile
- View Your Orders
- View Your Wishlist
- Track an Order
- Cancel an Order
- Return an Item
- Setup, Add, and Remove Payment Methods
- Setup, Add, and Remove Shipping Addresses
- Setup Single-Click Purchase
- Write a Product Review
- Report a Problem
- Opt In/Out of our “Special Deals” emails
This information can be found under the specific order within the “My Orders” area.
You can view this information in the “My Orders” area of the “Your Account” section.
Please go to the Registration Area of the website to create an account. You can Log In here if you already have an account.
BRAND NEW – Inventory is in “BRAND NEW” retail ready condition and in original packaging.
CERTIFIED REFURBISHED and/or GRADE A items receive a rigorous multi-point functional and cosmetic inspection to ensure they look and work flawlessly. These products are certified and rigorously tested to mint condition which are compliant with the highest data-wiping standards & updated with the newest software. Battery health and charging capabilities are verified & original accessories are included. Certified Refurbished products are also carefully cleaned and sanitized.
REFURBISHED GRADE B Inventory has been inspected, tested, and restored to the original manufacturer’s operating specifications. This fully-functioning item is in “RETAIL READY” condition with SLIGHT cosmetic defects (minor blemishes and/or light scratches). Slight wear or feathering will default a GRADE A item to become a GRADE B item.
Certified Refurbished items receive a rigorous multi-point functional and cosmetic inspection to ensure they look and work flawlessly. These products are certified and rigorously tested to mint condition which are compliant with the highest data-wiping standards & updated with the newest software. Battery health and charging capabilities are verified & original accessories are included. Certified Refurbished products are also carefully cleaned and sanitized.
Yes, all of our products are covered by a 90-Day Warranty/30-Day Return Policy. If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can request a return label and return the item (See Returns). We provide a 90-Day Technical Warranty should anything go wrong with the functionality of this product. At this time we do not provide insurance or extended warranty for any of our devices, but you can usually purchase it from Amazon or a 3rd party provider if available. Please note that if you purchase wholesale on VIPOUTLET you can only return your unit within 90 days should anything be wrong with it and will receive a replacement. There is no 30-Day Buyer Remorse Return Policy for customers making wholesale purchases on VIPOUTLET.
Please contact our VIP Outlet Customer Service Department at [email protected], or if you would like to speak to someone on the phone, please call us at 1-888-792-7372.
VIPOutlet.com is of course available for you to shop 24/7. Our Customer Service Department is currently available to service you and your needs by email or by phone, between the hours of 9:00 am – 9:00 pm EST.
We currently accept VISA, MasterCard and AMEX. Rest assured that all payments are secure, since our service uses 256 bit SSL security ensuring a higher level of data encryption.
Single-Click Purchase is a quick way of checking out for an item with a quick one-click transaction. Once this has been set up in your account settings, by setting up a default payment method & shipping address and activating this functionality, you will be able to take advantage of this quick and innovative way of shopping with us. Just look for the Single-Click Purchase button within each product page.
Most of our products will come in their original packaging. However, if the packaging is not in good condition or has been compromised, we will replace it with a brown box. This does not affect the condition of the actual product.
There is currently no charge for shipping and handling.
Your order will be processed by one of our 6 fulfillment warehouses as soon as we receive it. We do our best to ship it out within 24-48 business hours of receiving the order. If you have any other questions, please do not hesitate to contact us by email at [email protected], or call us at 1-888-792-7372, 7 days a week from 9 AM to 9 PM EST.
Since we offer free shipping, we currently use the basic ground service through the following carriers: FedEx, UPS, & USPS. You can check the shipping status and tracking number for your order once it is marked “Shipped”, in the “My Orders” area. You can then click on “Track Your Package” to be directed to the carrier’s tracking information site. <a href=”https://vipoutlet.com/my-account/orders/”>Click Here</a> to be taken to your orders page directly.
Once your order ships, it will take the carrier 1-2 business days to show movement on the tracking information page. If there is no movement after 3 days, please contact us at 888-792-7372 or chat with us to conduct an investigation.
Due to our efforts to reduce fraudulent activity, the system does not allow address changes. If your order has not shipped, we can attempt to cancel it so you can replace the order with the correct address. If the order has shipped, we can request it is returned to the shipper OR held at the closest carrier location for pickup with a valid ID.
Please contact us via phone at 888-792-7372, live chat on vipoutlet.com, or email us at [email protected] We can conduct a carrier investigation with your consent, and we recommend that you also verify with neighboring homes or buildings if they might have accidentally received your package.
We apologize for any inconvenience. Some shipping exceptions due to weather, construction, accidents, or similar events cannot be controlled. Other exceptions can be caused by an incorrect address, or the recipient not being present during delivery. We recommend placing orders as early as possible to allow for normal shipping time, and to keep an eye on the tracking information provided so that an adult can be around to receive the delivery. Reach out to us as soon as possible if the shipping carrier requires any additional information.
We do our best to ship as quickly and as efficiently as possible. Some items may be coming from different facilities and cannot be packed together or shipped out at the same time. You will receive tracking information for each package that is shipped.
We apologize for any inconvenience. Some shipping exceptions due to weather, construction, accidents, or similar events cannot be controlled. Other exceptions can be caused by an incorrect address, or the recipient not being present during delivery. We recommend placing orders as early as possible to allow for normal shipping time, and to keep an eye on the tracking information provided so that an adult can be around to receive the delivery. Reach out to us as soon as possible if the shipping carrier requires any additional information.
To return an order, please reach out to us as soon as possible. We will provide a prepaid UPS return label for orders within our 30-day return policy and 90-day technical warranty. Returns are shipped via standard UPS ground. If additional assistance is required, we can schedule a UPS pickup for your return.
Shipping Policy
Unfortunately, we do not ship orders outside of the United States. There are third-party seller shipping options you can look into so your package can be forwarded to your international address.
We only offer free return shipping from within the U.S. If a package is located outside the U.S. and needs to be returned, then the package must be arranged to be shipped back to the U.S. Once the package is returned to the U.S. you can use our prepaid shipping label to return the product to our warehouse. We do not reimburse customers for international return shipping costs.
In these situations, we suggest contacting us at 888-792-7372 or [email protected] to report this issue. We will need to file a missing package claim with the carrier. The carrier will attempt to locate and recover the package and have it delivered to you. If the carrier is unable to recover the package, we will assist you further. If the carrier determines the package was delivered correctly, we will not be able to replace or refund the order.
We do bulk pickups from our shipping facilities each day. Every once in a while a package may be misplaced by the carrier. We suggest contacting us so we can contact the courier and submit a package trace. Usually, the package shows movement a short time later. If after 3 business days the package does not show movement we can issue a refund for you and a new order can be placed for the same product. If there is a difference in price we will price match your new order.
Some product shipping dimensions are too large in size and too heavy in weight to ship using regular shipping methods.
Packages over 150 lbs.
Packages larger than 165 inches in length and girth combined.
Packages larger than 108 inches in length.
These kinds of packages will require a freight shipment. Keep in mind that freight shipments may be delayed due to special shipping and handling for the package.
We can arrange a UPS pickup for your package. We will simply need a day (Monday – Friday) and a 4-hour time window (ex: 9 am to 2 pm) when you will be at your address to schedule the pickup. The product must be fully packaged up and the shipping label printed for UPS to pick up the package. Some large/heavy products may require a freight pickup.
We will gladly take care of the returns of large products for our customers. Based on the size and weight of the product, we may need to arrange a freight pick up. To arrange a freight return, send us an email to [email protected], or call us at 1-888-792-7372 to arrange the pickup. We’ll request some pickup information and arrange the pickup for you. Once the carrier receives the pickup request, they will call you directly to schedule a pickup time and date.
Once a package is shipped. Carriers do not give us an option to remove signature requirements. However, we can arrange for the product to be held at a nearby shipping location. This way you can pick up the package at your convenience. If you have any other difficulties, please send us a message to [email protected] or give us a call at 888-792-7372 to better assist you.
Sometimes a carrier may mishandle a package during transit. Should this happen to your package, please contact us immediately by sending us an email to [email protected] or give us a call at 888-792-7372 to better assist you.
You can cancel your order any time before it ships out and leaves one of our facilities, by clicking “Cancel Order” in the “Your Account” section for that specific order. Once your order is marked as “Shipped” and has a tracking number it cannot be cancelled. In this case you will have to wait until you receive it and initiate an RMA claim if necessary.
Once you have spoken with one of our customer service representatives or initiated an RMA claim (see Returns), and we receive your item back at one of our facilities, we will process your refund. Refunds are returned to the original form of payment. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card. Typical industry times are 3-5 business days.
If you experience a problem with any items purchased from us and wish to return them, please go to your “My Orders” area and click on “Return This Item” to initiate an RMA (Return Merchandise Authorization) claim. Once you enter all of the necessary information, a return shipping label will be generated for you to return the item to one of our facilities. Alternatively, you can also file an RMA claim using the online form at rma.vipoutlet.com, or contact us at s[email protected]. Please make sure you that you are within our 90-Day Warranty period. Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.
Once you have initiated your RMA claim and generated your free return shipping label, you will need to ship the item back to us. Upon receiving the item back at one of our facilities and checking it in for review, we will process a replacement or refund within 48 business hours, depending on the availability of a suitable replacement. You can check the status of your RMA once initiated, through this link as well rma.vipoutlet.com.
There is no cost to our customers for returns and we do not charge any restocking fees. Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.
Special Holiday Return Policy
Any items purchased between November 27th – November 30th may be returned through January 15 in original packaging with a valid receipt or account lookup. Some returns may be subject to our refund verification system. Refunds may be limited or declined. When returning any premium electronic devices, including smartwatches, please be sure to remove any personal data or information that may be stored on the device.
No, we cover all return shipping fees and create a return shipping label for you to make it easier.Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.
We measure order quantity, order frequency & order value to determine if a customer is considered a wholesale customer. We do allow wholesale purchases on VIPOUTLET but these orders will have different return policies as stated in the FAQs.
We are sorry to hear this. To protect our customers, our Fraud Department will conduct a verification process. If any of the information used does not match, the order payment will be rejected and further information will be required. We will then ask for front and back pictures of the Credit Card and a Photo ID. If the order is rejected a second time, the order will be cancelled and the pending charge will go back to your card in 24-48 hours.
Login to your account, then click on “Your Account”, located at the top right hand side. Then, click on “My Payment Methods” to add a new card to your account. On this page you can fill out the fields to add a new payment option. If you already have a registered address then you can use the saved address from your address book. Be sure to click Save Credit Card when you have entered all of the required information.
From the VIPOutlet main page, click on “Your Account”, located at the top right hand corner of the page. On the following page click on “My Payment Methods” button, located on the left hand side. This page will show your currently saved payment information in a box. To delete the payment option click on the “X” in the top right corner of the saved payment method and confirm the deletion to have it removed from your account.
For security purposes, we do not take payment information over the phone at this time. All payments must be completed through check out, by the customer. If you have any questions, please call us at 1-800-792-7372 and we will guide you through it.
When in the checkout page, you will be able to enter the coupon code. You will find a link above the Payment Method section. The link is titled “Have a Coupon? Click here to enter your code“. Clicking on this link will expose a field in which you can enter your coupon code. Once the coupon code is entered the discount will be applied to your order.
Contacting your bank should be the first course of action in regards to fraudulent activity. After contacting your bank, you may call us at 1-800-792-7372 or chat with us to report the order as fraudulent.
At this time, all purchases must be paid in full, using 1 payment method.
We accept VISA, MasterCard and American Express gift cards. If you encounter any issues submitting a payment with any of these gift cards, please verify that the balance is sufficient to cover the purchase.
Once the refund is issued, you will need to contact the gift card provider to request a new gift card. Please note, refunds may take 2-7 business days to post back to the account. We suggest waiting the full 7 days before contacting the gift card provider.
We are an online store. The only way to pay for an order is through our website.
We only charge for an order when the order is confirmed as shipped. The payment you saw on your card was a pending payment for the order and will be reimbursed back to your account in 24 to 48 hours after cancellation.